Terms and Conditions
1. Introduction
Welcome to Eyahiya Tours And Travels. These Terms and Conditions govern your use of our website and services, including taxi rentals, tour packages, sightseeing trips, airport transfers, outstation transportation, hotel arrangements, and customized travel itineraries.
2. Our Services
All services are subject to availability and the specific conditions communicated at the time of booking.
3. Booking and Confirmation
- Customers must provide accurate contact details, travel dates, passenger information, pickup locations, and destination details.
- A booking is confirmed only after acceptance by Eyahiya Tours And Travels and receipt of the required advance payment, where applicable.
- Quotations and itineraries will identify the services included and any applicable exclusions.
- Vehicle, haotel, and activity availability may vary depending on travel dates and destination.
- Customers should review their booking details carefully before making payment.
4. Payment Terms
- An advance payment may be required to confirm a booking.
- The remaining balance must be paid according to the agreed payment schedule.
- Failure to complete payment within the agreed period may result in cancellation under the applicable booking terms.
- Additional expenses not included in the confirmed quotation may be charged separately.
- Customers should retain payment receipts or transaction references for verification.
5. Package Inclusions and Exclusions
Unless specifically included in writing, package prices may exclude meals, entry tickets, permits, adventure activities, personal expenses, parking, tolls, additional kilometres, additional vehicle hours, accommodation upgrades, and other incidental charges.
Applicable exclusions and additional charges will be communicated as part of the booking details where reasonably possible.
6. Changes to Itineraries
Itineraries may need to change because of weather, road conditions, landslides, traffic, permit restrictions, government orders, natural disasters, or other unforeseen circumstances.
Eyahiya Tours And Travels will make reasonable efforts to provide suitable alternatives where possible. Customer-requested changes, additional destinations, extended travel, or changes to vehicle or accommodation requirements may incur extra charges.
7. Taxi Rental and Transportation Services
- Vehicles are allocated according to the confirmed booking, passenger requirements, route, and availability.
- Customers must follow applicable traffic laws and reasonable safety instructions from drivers.
- Extra kilometres, additional hours, waiting time, parking, tolls, permits, and other expenses may be charged separately if not included in the quotation.
- Estimated travel times are approximate and cannot be guaranteed.
- Delays may occur due to traffic, weather, road closures, mechanical issues, or other circumstances beyond our reasonable control.
8. Customer Responsibilities
- Providing correct booking and travel information.
- Carrying valid identification and required travel permits or documents.
- Following local laws and destination-specific regulations.
- Respecting drivers, staff, local communities, and other travelers.
- Taking care of personal belongings.
- Informing us promptly of relevant changes to travel plans.
- Paying applicable additional charges agreed under the booking terms.
Illegal, abusive, threatening, or unsafe behavior may result in the refusal or termination of services, subject to applicable law.
9. Delays and Unforeseen Circumstances
10. Third-Party Services
We will make reasonable efforts to coordinate the services included in your confirmed booking.
11. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for disruptions caused by circumstances beyond our reasonable control or independent third-party service failures.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
12. Website Use and Intellectual Property
Website content, including text, photographs, graphics, logos, videos, and designs, may not be copied, reproduced, distributed, or used commercially without permission from the relevant rights holder.
Users must not use the website for unlawful purposes, submit fraudulent information, attempt unauthorized access, or interfere with website functionality.
13. Privacy
The collection and use of personal information are governed by our separate Privacy Policy, which should be read alongside these Terms and Conditions.
14. Cancellation and Refunds
Cancellations, refund eligibility, deductions, and refund processing are governed by our separate Refund and Cancellation Policy and any specific conditions communicated and agreed upon at the time of booking.
Customers should review that policy before confirming a booking.
15. Changes to These Terms
Eyahiya Tours And Travels may update these Terms and Conditions from time to time. The latest version will be published on this page. The applicable terms communicated and agreed for an existing booking will also be considered, subject to applicable law.
16. Governing Law
These Terms and Conditions are governed by the applicable laws of India. Disputes will be handled by courts having appropriate jurisdiction under applicable law.
17. Contact Us
For questions regarding bookings, payments, or these Terms and Conditions, please contact Eyahiya Tours And Travels through the official contact details listed on our website.