Privacy Policy
1. Introduction
Welcome to Eyahiya Tours And Travels. We respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, taxi rental bookings, tour packages, and other travel-related services.
This Privacy Policy explains how we collect, use, store, and share your information when you visit https://eyahiyatoursandtravels.com or use our services.
2. Information We Collect
- Personal Information: Name, mobile number, email address, and contact details.
- Travel Information: Travel dates, destinations, pickup and drop-off locations, passenger details, and itinerary preferences.
- Booking Information: Tour package details, vehicle requirements, accommodation preferences, and booking history.
- Payment Information: Transaction references, payment status, and details required to verify payments.
- Technical Information: IP address, browser type, device information, cookies, and website usage data where collected.
- Communication Information: Enquiries, feedback, and messages sent through website forms, WhatsApp, phone calls, or email.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and provide quotations.
- Confirm and manage taxi rentals and tour bookings.
- Arrange transportation, sightseeing, accommodation, and related travel services.
- Communicate booking confirmations, pickup details, and itinerary updates.
- Process payments and maintain business records.
- Provide customer support and resolve complaints.
- Improve our website and customer experience.
- Prevent fraud, misuse, and unauthorized activity.
- Comply with applicable legal and regulatory requirements.
- Send promotional offers and travel updates where permitted by law and applicable consent requirements.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences, improve functionality, analyze website traffic, and measure advertising performance where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
5. Sharing of Personal Information
Eyahiya Tours And Travels does not sell your personal information to third parties.
We may share relevant information when necessary with:
- Drivers and vehicle operators.
- Hotels and accommodation providers.
- Tour guides and sightseeing or activity providers.
- Payment gateways and financial service providers.
- Website hosting, analytics, and communication service providers.
- Government authorities where disclosure is required by law.
We aim to share only the information reasonably necessary to deliver the requested services or fulfill legal obligations.
6. Payments and Third-Party Services
Payments may be processed through third-party payment gateways, banks, or other financial service providers. Their handling of your information is subject to their own privacy policies.
Our website may also contain links or embedded features from third-party platforms, such as maps, videos, social media, or booking services. We are not responsible for the independent privacy practices of external websites.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to manage bookings, provide customer support, maintain business and financial records, resolve disputes, and comply with applicable legal requirements.
9. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion where legally permitted, or withdrawal of consent where applicable.
We may need to verify your identity before processing a request.
10. Children's Privacy
Where a booking involves children, relevant information may be provided by a parent, guardian, or responsible adult when necessary to arrange travel services. We do not knowingly collect children’s personal information for independent marketing purposes.
11. Marketing Communications
We may send promotional offers, travel updates, and information about our services where permitted by law and applicable consent requirements.
You may request to stop receiving promotional communications by contacting us. Essential communications related to existing bookings may still be sent when necessary.
12. Changes to This Privacy Policy
Eyahiya Tours And Travels may update this Privacy Policy to reflect changes in our services, website, business practices, or legal requirements. Updated information will be published on this page.
13. Contact Us
For questions or requests regarding this Privacy Policy, please contact Eyahiya Tours And Travels through the official phone number, email address, or contact form published on our website.