Refund and Cancellation Policy
1. Introduction
At Eyahiya Tours And Travels, we understand that travel plans can change. This Refund and Cancellation Policy explains how customers can request cancellations, when refunds may be available, and how refund requests are handled.
This policy applies to taxi rentals, tour packages, sightseeing trips, airport transfers, accommodation arrangements, and other travel-related services booked through Eyahiya Tours And Travels, subject to the conditions confirmed at the time of booking.
2. Cancellation Requests
- Customers should submit cancellation requests through the official phone number, WhatsApp, email, or another communication channel published on our website.
- The request should include the customer’s name, booking reference, travel dates, and relevant details.
- Customers should obtain written confirmation of the cancellation for their records.
- The applicable cancellation terms may vary according to the service, supplier, and notice period.
- Customers should contact us as early as possible if they need to cancel or modify a booking.
3. Cancellation Charges
Cancellation charges, where applicable, depend on the booking confirmation, the time remaining before departure, and any non-refundable costs or supplier charges.
Where a specific cancellation schedule has been communicated and accepted at the time of booking, that schedule will apply subject to applicable law.
If no separate schedule was provided, customers should contact Eyahiya Tours And Travels to confirm the applicable cancellation conditions before cancelling. Relevant deductions will be explained before an eligible refund is processed, where reasonably possible.
4. Refund Eligibility
A refund may be considered in circumstances such as:
- A cancellation made in accordance with the agreed booking terms.
- A confirmed service that cannot be provided by Eyahiya Tours And Travels and for which no suitable alternative is agreed.
- A verified duplicate or erroneous payment.
- Any other circumstance in which a refund is required by the booking terms or applicable law.
Refund eligibility depends on the services already provided, the circumstances of cancellation, and any applicable third-party conditions.
5. Non-Refundable Amounts and Deductions
Subject to the agreed booking terms and applicable law, deductions may include:
- Advance amounts identified as non-refundable at the time of booking.
- Hotel or transportation charges retained by third-party suppliers.
- Permit, ticket, or activity costs already paid and not recoverable.
- Charges for services already used or completed.
- Payment gateway or transaction charges that cannot be recovered.
- Other disclosed and applicable cancellation charges.
Any deductions must be consistent with the applicable booking terms and law.
6. No-Shows and Unused Services
Refunds for no-shows, missed pickups, unused services, or early termination of a trip depend on the confirmed booking conditions and the circumstances involved.
Customers should inform us promptly if they expect to be delayed or unable to use a booked service.
7. Cancellations by Eyahiya Tours And Travels
If Eyahiya Tours And Travels must cancel a confirmed service, we will notify the customer as soon as reasonably possible and discuss an alternative arrangement or refund for the affected service, as applicable.
Refunds will be determined by the affected services, amounts paid, applicable third-party conditions, and legal requirements.
8. Weather, Road Closures, and Unforeseen Circumstances
Travel may be affected by heavy rainfall, landslides, road closures, permit restrictions, natural disasters, government orders, or other unforeseen circumstances.
We will make reasonable efforts to help arrange alternatives where available. Refunds, credits, or additional charges will depend on the confirmed booking terms, recoverable supplier amounts, and applicable law.
9. Changes to Bookings
Requests to change travel dates, destinations, passenger numbers, vehicles, hotels, or itineraries are subject to availability.
Changes may result in price adjustments, supplier charges, or cancellation fees. Any additional costs will be communicated before confirming the change, where reasonably possible.
10. Refund Processing
Once a refund is approved, we will initiate it through the original payment method where practicable, or another mutually agreed method.
The time required for the refund to appear in the customer’s account may depend on the bank, payment gateway, or financial institution. We will communicate the expected processing timeline when the refund is approved.
11. Refund Requests and Disputes
For refund-related questions or disputes, customers should contact Eyahiya Tours And Travels with their booking reference, payment details, and relevant supporting documents.
We will review the request and communicate the outcome through an appropriate contact channel. Customers should retain payment receipts and written booking confirmations.
12. Policy Updates
Eyahiya Tours And Travels may update this policy from time to time. For existing bookings, the conditions communicated and agreed at the time of booking will be considered, subject to applicable law.
13. Contact Us
For cancellations, refund requests, or questions about this policy, please contact Eyahiya Tours And Travels through the official phone number, email address, or contact form published on https://eyahiyatoursandtravels.com.